Error message when starting virtual machine through ISO

[huliangshan]

problem

Unable to orchestrate the start of VM instance {"instanceName":"i-2-15-VM","uuid":"f0824508-98b7-4722-96cd-88d9172dee64"}.

versions

4.20

The steps to reproduce the bug

1. ISO is using Ubuntu 20.04
2. Error occurred after creating virtual machine

...

What to do about it?

No response

[boring-cyborg[bot]]

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[weizhouapache]

@huliangshan
any logs of the async job ?

[huliangshan]

@weizhouapache I think it's a problem with the image. When registering for ISO, simply download without checking the box and it will work fine. Skipping auxiliary storage may cause issues.

[weizhouapache]

@weizhouapache I think it's a problem with the image. When registering for ISO, simply download without checking the box and it will work fine. Skipping auxiliary storage may cause issues.

@huliangshan
did you mean

• it worked if "direct download" is NOT checked
• it did not work if "direct download" is checked

[huliangshan]

@weizhouapache Yes, because if the option to download directly is not selected, it will download the complete file to the auxiliary storage. If the option to download directly is selected, it seems that the download was not successful, which caused the failure

[weizhouapache]

@weizhouapache Yes, because if the option to download directly is not selected, it will download the complete file to the auxiliary storage. If the option to download directly is selected, it seems that the download was not successful, which caused the failure

when you register direct-download ISO with a https URL, you need to upload the certificate
Please refer to the APIs
https://cloudstack.apache.org/api/apidocs-4.20/apis/uploadTemplateDirectDownloadCertificate.html
https://cloudstack.apache.org/api/apidocs-4.20/apis/provisionTemplateDirectDownloadCertificate.html

You can try ISO with http URL (not https), then certificate is not required.

[tomorrrow666]

Is this a problem related to the certificate?

[weizhouapache]

yes, could be
you can refer to
https://www.shapeblue.com/securing-cloudstack-4-11-with-https-tls/

[tomorrrow666]

"After restarting the compute node, the console of the system VMs can be accessed. However, after starting an instance, the console of the system VMs cannot be accessed

[weizhouapache]

system vm console -> works
user vm console -> does not work

right ?

[tomorrrow666]

Yes, after the instance is started, the console of the system virtual machine cannot be accessed

[tomorrrow666]

[weizhouapache]

there are several possible root causes.
please share more logs